SHOPPING INFORMATION

A standard fee on the basis of delivery location will be charged for the order value less than Rs. 799. All the orders of value equal and above Rs. 799 are eligible for free delivery.

  • Free Delivery service is only available in Delhi.
  • Delivery charges will be charged for NCR regions.

Currently NCR regions covered:

  • Gurugram or Gurgaon
  • Faridabad
  • Ghaziabad
  • Sonipat
  • Noida
  • An order can be cancelled in the order section. There you will find an option to cancel the order.
  • Cancellation can only be done within 18Hrs of placing the order, because once the dispatch is done, the cancellation is not possible.
  • It is important to notice that once the order is cancelled, you have to place a fresh order for the same if you want that product.
  • Once the cancellation period gets over, your order is dispatched and once the pickup is done, you’ll receive your order within 2-3 working days.
  • Generally orders get delivered prior to the estimated time.
  • After placing an order, a cancellation period is given to cancel the order.
  • Once cancellation period gets over, order is dispatched and within 2-3 working days it’ll get delivered to the mentioned shipping address.

Yes, after the completion of the order you’ll receive the invoice on the mail.

PAYMENT INFORMATION

  • No, the COD option is not available at the moment.
  • Kindly help us prevent COVID-19 by avoiding cash payments.
  • In COD, online payments cannot be processed; Only cash payments are accepted by the delivery partners, because of this COD service is terminated.

During checkout you’ll be redirected to the CashFree payment gateway where you’ll be having an option to pay through:

  1. ATM / Debit or Credit Card
  2. UPI
  3. Net Banking

We at ClothingRoof ensures that the customer receives the order in 100% good health, but if something goes wrong and there is need for assistance, kindly contact us as-soon-as-possible via Whatsapp or Mail, because after 36Hrs of delivery no exchange or return request will be considered.

For Return or Exchange related queries kindly refer to Refunds & Returns

  • Cancellation can be done within 18Hrs after placing the order.
  • However for exchange, if the product lies in the category of exchange then we will certainly do it for you if it meets our required criteria.

The customer has to follow the mentioned steps:

  • ClothingRoof will provide a packing slip and pickup slip pdf.
    • The customer has to print them and take an extra copy of the pickup slip for their reference.
    • The customer has to pack the parcel with the tape and paste the packaging slip on the parcel.
    • Our executive will come and pick up the parcel from the customer and will sign the pickup slips. One slip is for the pickup man and another one is for the customer.
    • The customer has to send the picture of the pickup slip on WhatsApp with the order ID.
    • As a reward for this, we will credit the customer’s account with a coupon of Rs. 30 after the parcel is received, which they can use in their next shopping.

PLEASE NOTE: If the received parcel is not the originally sent one, then no refund will be issued and the parcel will be disposed of by the ClothingRoof. The Customer can no longer claim for the parcel either for a refund.