Shipping & Delivery Policy

ClothingRoof is committed to deliver your order with good quality packaging within given time frame. We ship from Monday to Fridays, except Public holidays. To ensure that your order reaches you in good condition, in the shortest span of time, we ship through reputed courier agencies only.

How long does it take for an order to arrive?

Orders are dispatched within 24-36 working hours; once the cancellation period is over after placing the order. After being sent, their order information is shared with the client on registered email (do check your spam folder for this as well). Most orders are delivered within 2-5 working days barring Saturday and Sunday.

REFUND/RETURN POLICY:

  • Undergarments including vests, underwear ( Trunks & Briefs, Frenchie), Brassiere (Bra), Camisoles (Shameez), Panty are non-returnable products because of hygiene issues.
  • Masks and socks also falls under the category of non-returnable items.
  • Thermals, Track Suits, and Track Pants are exchange-only products. A customer can only exchange thermal for size related issues.
  • For the products having a return option, customers have to contact ClothingRoof.com via support@clothingroof.com or WhatsApp at +91-8700005814 or you can use the whatsapp icon floating on the screen so that further steps can be communicated.
  • It is requested not to call to initiate the returns as you’ll be asked to revert back on the whatsapp or mail.
  • In the mail or in the chat support, customers have to mention the Order ID, and the invoice issued in the mail. The return requests will only be entertained within 48 hours / 2 days of receiving the product. Without the invoice no returns shall be initiated.
  • All the original packing which includes all the product tags, boxes etc; should be sent back with the product.
  • After receiving the product, a through inspection will be done. If the product found to be damaged or if the returned product is not the originally sent one, then there will be no refund initiated and the same product will be returned to the customer.
  • If the product clears all the inspection checks, an exchange product or the refund amount (depending upon the product and its policies) will be initiated within 1 working day. In case of refund request, you will receive your refunded amount in 14 days. 

CANCELLATION POLICY:

  • ClothingRoof believes that we provide our customers with ample information to make an informed purchase. However, an order can be cancelled in the next 18hrs after placing the order.

Example: An order is placed on 12th November 2020 at 02:00 AM can be cancelled till 12th November 2020 at or before 08:00 PM, or an order placed on 12th November 2020 at 8:00 PM, can be cancelled till 13th November 2020 02:00 PM.